| When
will I receive my
on-line order? |
| Our
delivery time is less
than two weeks from
the date of payment. |
| |
|
What
does your team picture
package include? |
| See
our Team Pictures page. |
| |
| How
can I order a personalized
poster on-line? |
| See
our Create a
Poster page. |
| |
| How
do you cover an event
or tournament? |
| See
our About Us page about booking
an event. |
| |
| How
can I book a date
for a wedding, event,
portrait shoot or
senior pictures? |
| To
check for availability
of Filkins Fotos, contact
us at fotos@filkinsfoto.com. |
| |
| Do
you take Team and
Individual Pictures
(T&I) in addition
to action photography? |
| Yes.
Although our action
photographers are
seen at many high
profile events, we
also do traditional
pictures days for
school teams, private
clubs and park and
recreation leagues,
including soccer,
baseball, basketball,
hockey, lacrosse,
volleyball, and many
others. |
| |
| How
long will pictures
be available for viewing
and purchasing on
the Web site? |
| Most
events are published
for a limited amount
of time. Because of
the huge volume of
photos we have on-line
we can only keep images
on the site for six
weeks after each event.
Contact us if your
event has been removed,
orders may still be
possible. |
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| |
|
I
want to order a photo
from the web site,
though my child is
a little small in
the photo. Can you
zoom in on him? |
| Yes.
All photos are cropped
when they are printed,
to maximize the subject
in the frame. If there
is more than one athlete
in the photo, please
let us know which
one we should feature.
You can let us know
by filling in the
comments section at
the end of the ordering
process. |
| |
| When
will I receive my
order? |
| Most
online orders ship
within 5 business
days of receipt of
the order. (Note:
Orders paid by check
are not filled until
the check is received.)
If we photographed
your child as part
of a league/team and
individual picture
day, your order will
usually be delivered
within 2 weeks of
the picture day. |
| |
| Will
you be shooting every
game at my child's
tournament? |
| Because
of logistics, we can't
shoot every player
from every game, but every
effort is made to
make sure every team
participating in the
tournament is photographed
at least once. This
varies depending on
the sport, event or
tournament. In hockey,
for instance, we shoot
every team and every
game, but in huge
soccer tournaments
we obtain a master
schedule from tournament
organizers and create
our own shooting schedule
to make sure as many
different teams as possible are
photographed. |
| |
| Can
we request that you
specifically photograph
my child? |
| Yes
stop by the Filkins
Foto Factory trailer
(at an outdoor event)
or the Filkins Fotos
booth (at indoor events)
and fill out a "Special
Request Form."
We will tell you when
we'll be shooting
your team, and you let
us know your player's
number and the uniform
color of your team.
Also, feel free to
tap the photographer
on the shoulder on
your field, they will
be in the blue Filkins
Fotos shirt or jacket. |
| |
| I
am interested in calling
directly about a picture
and am unsure how
to identify the picture
number. |
| A
few simple steps: |
| 1. |
Identify
the date and
name of the
event |
| 2. |
Identify the
specific game,
heat, round
. . . |
| 3. |
Review Thumbnails |
| 4. |
Select thumbnail
you are interested
in and enlarge
it. |
| 5. |
Write down
the picture
# to the right
of the picture. |
|
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| |
| Are
the photos available
on-site to take home
that day? |
| Yes.
Every print under
the size of 8x10 inches
will be printed on-site.
They are real Kodak
photos. No ink-jets
here. |
| |
| Do
you use ink-jet printers
on-site? |
| No.
We only use Professional
Kodak photo printers
on-site and provide
real Kodak photos
(not ink-jet) at the
event for any image
8x10 or smaller. |
| |
| Can
you mix and match
images in the photo
packages? |
| Yes.
If you order 3 4x6
prints, you can pick
a different image
for each print. We
also offer discount
packages on-site,
where you can select
several different
images from the event. |
| |
| Do
we receive the personalized
posters and personalized,
full-color sports
cards at the event? |
| No.
The design time, customer
proofing and printing
details demand that
they are created after
the event. Our goal
is to get these items
to the customer within
a week of "Okay"
for the poster proof. |
| |
| Do
I get a chance to
review a digital proof
of the poster before
it is printed? |
| Yes.
We email a web-sized
version of your personalized
poster for you to
review and change
before we print and
ship the final poster. |
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